April 24th Update

  • Many of you are already aware that we are now recommending that residents wear masks along with our staff. This recommendation is supported by updates from CMS and MDH. We have communicated with our residents and staff that residents are encouraged to wear a mask any time they leave their room, are within 6 ft of someone who is not their roommate, and/or when receiving care from our staff. This universal masking (staff and residents) will decrease the likelihood of transmission.

  • We know that COVID and the facts about how it can affect our higher risk residents, may impact people’s decisions about end of life/ life sustaining treatments. As a result, we have reviewed the POLSTs (Physicians Orders for Life Sustaining Treatment) for residents, making sure that people’s choices for full code or DNR/DNI are updated with any changes.

  • We have supplies in house of all necessary PPE recommended to care for COVID. (PPE: personal protective equipment, used to care for residents on isolation/precautions, includes; gowns, masks, eye protection, etc.).

    • We have received an incredible amount of support from the community and are so grateful to everyone who has been supportive. We had almost 1,000 cloth masks donated from family, friends, loved ones, etc. We also had groups such as the “Fab Lab” at Apple Valley High School, which donated over 50 face masks, and a hand sanitizer donation from Tattersall distillery. We have also received donations of TV’s and tablets. It has been truly heartwarming. If anyone would like to donate something to our residents or staff, please contact Steven at

    • We have also found that some of our regular vendors are able to make more reliable deliveries of our supplies, than they were in March. Though we continue to review all avenues to augment the supplies that we have in house to ensure we are ready for whatever the future may bring.

  • We have changed many of our basic operations to be more conducive to COVID and improve infection prevention practices. One department that has been largely impacted by this is dietary. We are no longer doing communal dining. However, we recently added an Executive Chef, Alex, to our staff in order to maintain the highest quality of food being served to our residents. In addition, our new Food Service Director, Toni has been with us about 6 weeks. Between Alex and Toni they have 40+ years of Dietary management experience, and we are excited at the positive changes they are making.

  • Our Therapeutic Recreation department continues to coordinate 1:1 activities with residents as group activities are now contrary to CMS guidance. We have also been more creative with some of our activities, including a visit from a T-Rex (outside the building), which you can see on our facebook page.

  • We have been incredibly blessed with staff who have tirelessly come to work to care for our residents. Many of our staff have been working outside of their regular duties in order to support each other and the residents. We are incredibly proud. You may have noticed if you’ve drive by lately that we got some signs to honor our staff. There are pictures of the signs on our facebook page, if you haven’t had a chance to see them.

    • We are looking to increase the number of staff we have, especially in on-call positions. The requirements for staff to be Certified Nursing Assistants (CNA) has been lifted temporarily during this emergency. If you know someone who you think would be a good caregiver and interested in working at SVA, please reach out to Steven at . Southview Acres has long standing relationships with CNA training programs, and we are able to train uncertified hires on site to be competent on all that is necessary to be successful. We are looking to hire in in many departments including: nursing, housekeeping, dietary, etc.






We will be having another Facebook Live event on Friday, April 24th at 11:00 a.m. for the latest updates from our Administrator, Christina and our Director of Nursing, Rhonda and the continued step we are taking to keep our residents health and safe.  Please join us!


We ask that if you have anything for delivery to residents that you bring it between 9am and 2pm or 4pm and 6pm. We are unable to accept deliveries between 2pm and 4pm, as this is a high traffic time for staff screening. If you need to make a delivery outside of these times, please call 651-554-9500 between 6pm and 10pm, M-F, and speak with the Receptionist to set up a time. Please do not leave packages in the lobby without speaking to someone at Reception.

At this time, for the health and safety of our Residents, we are unable to accept prepared or homemade food items, anything that needs refrigeration, or anything that will perish inside of 48 hours. Prepackaged and nonperishable food items are welcome. If you need to deliver a perishable, prepackaged item that can be sanitized, please do so only during the times listed above, so we can be sure that someone is available to make the delivery.

We also ask that all money products (cash, checks, cards, etc.), and personal documents (ID’s, medical cards, Social Security cards, etc.) be kept separately from other items that you are delivering so we can make sure they are held in a separate location with added security.

We are working hard to ensure that Residents receive their packages as quickly as possible, and that is usually within 48 hours. To safeguard the packages, we have dedicated staff who make the deliveries. This means that sometimes it may take longer than 48 hours for the delivery to be made, depending on staff availability.

Thank you for your understanding and cooperation!





April 1st Update


-We will be having a Facebook Live event this Friday, April 3rd, 2020 on our Facebook page. You will have the opportunity to hear from Christina, our Administrator, and Rhonda, our Director of Nursing, on everything we are doing to keep all of our residents safe and healthy. You will also be able to ask questions directly to Christina and Rhonda. The event will take place on Friday April 3rd, 2020 at 11:00 AM at


- We are constantly posting pictures and updates on our Facebook page as well. There are some amazing stuff going on at Southview even during this time! Make sure to check it out. You do not need to have a Facebook account to view the page.




March 19th Update


-We will be having a Facebook Live event tomorrow on our Facebook page. You will have the opportunity to hear from Christina, our Administrator, and Rhonda, our Director of Nursing, on everything we are doing to keep all of our residents safe and healthy. You will also be able to ask questions directly to Christina and Rhonda. The event will take place on Friday March 20th at 11:15 AM at

-You must have a Facebook account to be able to login for the event.

-As always, feel free to reach out to us directly at 651-554-9500 to talk about any of your questions or concerns. Thank you for your continued support and understanding during these times. 

March 18th Update


-First, we want to thank the many visitors and family members who have been so supportive during this time, we know that it is incredibly difficult for you to not see your loved ones. We continue to make operational changes in order to be prepared for what the future may bring. We have started work on moving all residents off of one of our units. We are following CMS recommendations (CMS reference QSO-20-14-NH) to have one unit available in the circumstance it is needed. We understand this is disruptive to some residents who are moving. Our team is doing everything they can to minimize the impact of these moves, and help residents assimilate  into their new units. Our social services team/ clinical managers will be in touch with the primary contacts of anyone who will be moving.

 -Also, we are now having staff wear masks while in the building. Our masks will help to provide a barrier for anyone who may come in contact with the virus, but is not showing symptoms yet. We are continuing with visitor restrictions and are screening staff and essential vendors (such as oxygen, and food providers). 

-Our Therapeutic Recreation department has done an incredible job reviewing the activities we provide, and either making changes for better infection prevention practices, or finding new activities that better work with the social distancing recommendations in place. We are updating our Facebook page with pictures and other things from our community regularly, please check it out and “like” to follow our page and see more updates.

We will be doing a Facebook LIVE event at 11:15 on Friday morning with Rhonda Lewis, DON and Christina Cauble, Administrator. Please tune in for  more updates. 

We have transitioned to 2 meal services for each meal which allows for more social distancing in our dining rooms.

-Rest assured we are doing everything in our power to keep your family and loved ones in a safe and healthy environment. We thank you for understanding the new reality, and for working with us during this tough time. Anyone that has ANY questions or concerns please call Christina, Steven, or Rhonda, and they will be happy to help. 

March 13, 2020 UPDATE

-Thank you for being understanding as we have made some major operational changes in order to be proactive about the Coronavirus.


-Our visitor limitation continues to be in place, and we will take our direction from the Minnesota Department of Health, the Centers for Disease Control and Prevention, and Centers for Medicare and Medicaid services on when to make any changes. We are currently screening staff, vendors, and any essential visitors who are entering the building.


-We ask that if you have anything for delivery to residents that you bring it M-F 9-5:30. Deliveries may be held for up to 48 hours at the discretion of Southview Acres. If we are able to disinfect deliveries, they will be delivered as soon as possible.  If you have any special requests or deliveries, please reach out to the social worker or clinical manager on the resident’s unit.


-We will continue to do activities in the building, in order to provide the best quality of life for our residents while their loved ones are not able to visit face to face. Even while doing these activities we are taking extra precautions with infection prevention. In addition, our Therapeutic Recreation department is helping with phone and video visits for many residents and their family/ visitors. We encourage you to reach out and set up a meeting. We are currently evaluating the equipment we have on hand, and we thank you for being patient as we work out our processes to ensure you are able to connect with your loved ones. We also encourage you to “like” our Facebook page “Southview Acres Health Care Center” as we will be updating it for you to have a better pulse on what we are up to day to day.


-As always, the health and wellbeing of our residents, your loved ones, is our top priority.We continue to evaluate changes we may need to make to our operations.

Thank you for your cooperation and support during this unprecedented time.



-Due to the 03/09/2020 memo from CMS (Centers for Medicare & Medicaid services), Southview Acres will be limiting* all visitors. 

*CMS defines limiting as "the individual should not be allowed to come into the facility, except for certain situations, such as end-of-life situations or when a visitor is essential(...)"

-Limitation of visitors is recommended for facilities that are in counties, or adjacent to counties where a COVID-19 case has occurred.

              -->MDH (Minnesota Department of Health) has confirmed a case in Ramsey County, which is adjacent to Dakota County, where Southview Acres resides. 

-In lieu of onsite visits, we will work with you to arrange for visits using Facetime or Skype. Please contact the Director of Therapeutic Recreation, Cheryl Steiner, at 651-554-9521 to set up a Facetime or Skype call. For more information regarding the Coronavirus, or any other concerns, please reach out to our Administrator or the Director of Nursing.

-During this time, if you have any questions, please reach out to our Infection Preventionist, Tina Fitzsimmons, at or 651-554-9536.



2000 Oakdale Avenue, West St. Paul, MN 55118

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