April 1st, 2021 Update
General visitation is back open! Welcome back to Southview Acres!! We've missed you. To schedule a visit please email with your name, the name of your loved one, and date and time you would like to visit. Visits are seven days a week, from 10AM-7PM. Visits are up to two people at a time, up to one hour in duration, and a mask must be worn throughout the visit. Please try to schedule your visits at least 24 hours in advance so we can schedule accordingly. Visits may take place indoors or outdoors. See you soon!
February 22nd, 2021 Update
We have begun allowing visitors back in to visit loved ones here at Southview Acres. Reservations for our beautiful visitation station may be made by emailing
February 1st, 2021 Update
For updates regarding admission of COVID+ residents into Southview Acres, please see below for a weekly update on those numbers.
July 31st, 2020 Update regarding Essential Care Visits
Southview Acres recognizes the importance of social distancing and physical separation to help keep residents safe from exposure to COVID-19. Southview Acres also acknowledges the unintended consequences of prolonged social distancing and isolation on a resident’s overall health and well-being, particularly with residents who have had friends, family, or caregivers participate actively in their care prior to the pandemic. The following protocols will be utilized to address the desire for essential caregivers (hereinafter referred to as EC) effective 08/03/2020.
Note: If at any time there are concerns about community exposure/spread of COVID-19, or exposures of staff, residents or families to COVID-19 within our facility, EC visitation will be suspended, until further notice.
1. Essential Caregiver (EC) Eligibility:
Appointed Essential Caregivers must meet BOTH of these qualifications:
Identified by the resident/representative as the EC.
Has provided regular care and support to the resident prior to or during the pandemic.
2. Process for Requesting Essential Caregivers
Qualified residents/resident representatives can request an Essential Caregiver using the following process:
Contact email@example.com to request an EC visit. EC visit requests will be checked during business hours Monday -Friday.
EC requests will be reviewed and approved promptly.
Only one (1) EC can be assigned for each resident. Replacement ECs will follow the same process as above. Special requests for numerous EC's will be evaluated on a case by case basis.
3. Personal Protective Equipment (PPE)
ECs must wear the same levels of PPE that facility staff are required to wear.(https://www.careproviders.org/members/2020/COVID_ppegrid.pdf) At minimum, this includes a face mask and protective eyewear (eyewear must cover the front and sides of the eye area). PPE shall always also be worn, while in the facility, including while in the resident’s room, the hallways/corridors and all common areas.
If the EC does not have the appropriate PPE, Southview Acres will provide PPE, within reason.
ECs failing to properly utilize PPE will be reeducated to the policy. Continued noncompliance may result in loss of eligibility for future EC visits, to be determined by facility Administration.
4. Facility Essential Caregiver Screening/Check in Process
Essential Caregivers (EC) must go through the Essential Caregiver orientation training with the infection preventionist or designee, which includes review of proper infection control, screening, use of personal protective equipment, visitation terms, and triggers for pausing EC visits, prior to their first visit.
ECs will sign an EC Orientation Form indicating their understanding of the EC visitation requirements and rules.
ECs must enter the building through the main door, on Christensen Avenue, and immediately check in at the Front Desk for their screening prior to each visit.
ECs will be screened by staff for temperature and other signs and symptoms of COVID-19 prior to each visit.
Facility staff will ensure that only approved ECs are allowed access to the facility.
5. Essential Caregiver Visits
EC visits will occur during the hours of 10am-7pm, 7 days per week. Any exceptions must be approved by facility Administration.
All visits by ECs must be pre-scheduled. “Walk-ins” will not be permitted.
ECs must wear the appropriate PPE and go directly to the resident’s room. Visits can only be between the resident requesting the EC and the EC and will not include other residents or staff in the facility. In the case of a shared room, the privacy curtains must be closed, and the EC shall remain on the appropriate side of the curtain.
EC visits shall be limited to a maximum of 3 hours in duration.
The scheduling shall allow for up to three (3) ECs within the facility, at a single time.
6. Triggers for Suspending Essential Caregiver Visits
EC visits will be prohibited for residents during any 14-day quarantine period. Exceptions will be made for compassionate care visits.
If any resident in the facility is confirmed positive for Covid-19, EC visits will be suspended for all residents, until such time that transmission-based precautions are discontinued for the infected residents. Exceptions will be made for compassionate care visits.
Individual resident visitation rights may be suspended, restricted or revoked, if the communicated safety measures are not followed by the ECs.
EC Visitation rights will be suspended if:
The EC is confirmed positive for COVID-19 or;
The EC is exhibiting signs or symptoms of COVID-19.
Resumption of EC visitation will require all the following criteria to be met:
At least 10 days have passed since signs and symptoms first appeared
At least 1 day (24 hours) has passed since recovery. Recovery is defined as resolution of fever without the use of fever-reducing medications and improvement in other symptoms (i.e. cough, shortness of breath, chills, body aches, etc.).
-We will continue to send out frequent updates by email. To be added to our email list, please send an email to Steven at
Please include the name of your loved one who is a resident of Southview Acres.
-Due to the 03/09/2020 memo from CMS (Centers for Medicare & Medicaid services), Southview Acres will continue to limit* all visitors. As soon as any change is made available to us by the Governors Office, we will notify you.
*CMS defines limiting as "the individual should not be allowed to come into the facility, except for certain situations, such as end-of-life situations or when a visitor is essential(...)"
-In lieu of onsite visits, we will work with you to arrange for visits using Facetime or Skype. Please contact the Director of Therapeutic Recreation, Cheryl Steiner, at 651-554-9521 to set up a Facetime or Skype call. For more information regarding the Coronavirus, or any other concerns, please reach out to our Administrator or the Director of Nursing.
Facility Statistics for COVID+ Admissions
09/17/2020: This week we admitted 7 COVID+ residents into the facility. Residents will be graduating shortly off of the COVID Unit and/or discharged from the facility.
09/24/2020: This week we admitted 4 COVID+ residents into the facility.
10/01/2020: This week we admitted 6 COVID+ residents into the facility.
10/08/2020: This week we admitted 7 COVID+ residents into the facility.
10/15/2020: This week we admitted 8 COVID+ residents into the facility.
10/22/2020: This week we admitted 5 COVID+ residents into the facility.
10/29/2020: This week we admitted 8 COVID+ residents into the facility.
11/05/2020: This week we admitted 14 COVID+ residents into the facility.
11/12/2020: This week we admitted 3 COVID+ residents into the facility.
11/19/2020: This week we admitted 18 COVID+ residents into the facility.
11/26/2020: This week we admitted 10 COVID+ residents into the facility.
12/03/2020: This week we admitted 11 COVID+ residents into the facility.
12/10/2020: This week we admitted 8 COVID+ residents into the facility.
12/17/2020: This week we admitted 6 COVID+ residents into the facility.
12/24/2020: This week we admitted 6 COVID+ residents into the facility.
12/31/2020: This week we admitted 6 COVID+ residents into the facility.
01/07/2021: This week we admitted 6 COVID+ residents into the facility.
01/14/2021: This week we admitted 8 COVID+ residents into the facility.
01/21/2021: This week we admitted 8 COVID+ residents into the facility.
01/28/2021: This week we admitted 6 COVID+ residents into the facility.
02/04/2021: This week we admitted 11 COVID+ residents into the facility.
02/11/2021: This week we admitted 5 COVID+ residents into the facility.
02/18/2021: This week we admitted 4 COVID+ residents into the facility.
02/25/2021: This week we admitted 6 COVID+ residents into the facility.
03/04/2021: This week we admitted 0 COVID+ residents into the facility.
03/11/2021: We have closed our COVID+ UNIT!!
-During this time, if you have any questions, please reach out to:
Christina Cauble, Administrator, at or 651-554-9558
Rhonda Lewis, Director of Nursing, at or 651-554-9509
Molly Nelson, Infection Preventionist at or 651-554-9536